Discussions cover Windows Server, Windows installation, adding and removing programs, driver problems, crashes, upgrading, and other OS-related questions. If you’re asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. You use the diagnostics for a number of things, one of which is to examine the system to see if it needs drivers AND install them for you if needed. I will come back if I figure it out. I can hear the drive spinning on the inside and the light goes on, which tells me it might just be the interface card on the inside, but of course WD support is worthless.

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It’s somewhat annoying, but better than not having the drive. Driver downloads and updates come in a variety of file formats with different file extensions.

I have the WD Passport as well and I am getting the same issue. The solutions shouldn’t be too bad even if you aren’t familiar with computers. I am not sure.

I plugged it into my Vista box there, and it started up fine. For more help, visit our Driver Support Page for step-by-step videos on how to install drivers for every file type. You can even backup your drivers before making any changes, and revert back in case there were any problems. If your system is slow, unresponsive or crashes often, the problem may be with your drivers. I am waiting on that. Thanks for everyone’s help. Please try again now or at a later time. Please remember to be considerate of other members.


WD passport – USB Device does not recognize device

Hopefully this will help some people. I believe that if you have a flimsy cable with no gold plating on the tips it just may not be supplying enough power or also having trouble sending the information to your computer. Other people have reported a fix after finding that their cable was loose. The units appear to be dead. After you complete your download, move on to Step sd1600xms. We employ a team from around the world.

Western Digital 160gb Portable My Passport External Hard Drive WD1600XMS Case

Also please exercise your best judgment when posting in the forums–revealing personal information such as your e-mail address, telephone number, and address digial not recommended. Perhaps these are faulty cables somehow.

So it sounds like it might be fairly easy but I couldn’t help you out too much since I haven’t done this before.

Computer is running XP Pro, version 5. The amazing thing is, after this “reset” through Vista, it works fine when plugged back into the XP computer at work. I have good knowledge of how to run and install and troubleshoot most problems, but when it comes to hardware and the real techincal stuff, I don’t have any experience.

In device manager it just says ‘WD’ and nothing else. If it is powering up and spinning I think you have a good chance to recover the data or even fix your drive.

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I took it to my work IT department and they opened it up and pulled out the USB card and connected using their own equipment, and it worked great. Updating drivers manually requires some computer skills and patience.

WD passport – USB Device does not recognize device – Forums – CNET

Have you looked at those other forum threads? I searched high and low on every forum I could westdrn and found a lot of problems with no solutions. Sometimes, after upgrading wetern a newer operating system such as Windows 10, problems can occur because your current driver may only work with an older version of Windows. At least, until the next time it craps out, which can be weeks later. Which other threads are you referring to? I plugged it in back and it downloading all in pictures etc in folders, But they would not open, I tried to change folders to thumbnails to see what pics where in folders, it would not change???

Let’s hope you’re not one of those unlucky members that thought djgital on an external disk has eternal live and ‘forgot’ to back it up to another device. Anyone got some clues?