If prompted to register a second fingerprint, click a different finger on the hand graphic, and then repeat steps 5 and 6. How to Backup Drivers in Windows 10, 8. HP Download and Install Assistant. I have the same question. It is highly recommended to always use the most recent driver version available.

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Thank you for your patience. Set up the fingerprint reader To set up the fingerprint reader to recognize your fingerprint, you must have a logon account on the computer and the account must require a password.

Driver Talent for Network Card. This tool applies to Microsoft Windows PC’s only. When enabled by appropriate files, the Fingerprint reader is properly recognized by systems and all developed feature are made available.

HP ProBook s Notebook PC – Driver Downloads | HP® Customer Support

This product detection probpok installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.

Fingerprint Scanner Not Working. We were unable to find any drivers for your product. You can also use this utility to uninstall driverback up driver or reinstall driver for Windows Please make a different selection, or visit the product homepage.

Select your Language and OS from the drop down menu. Here are 3 easy steps to download the HP ProBook driver updates or fix the driver pronook. Details of what steps I took trying to make the scanner work are given below. Instead of typing a User ID and password, you can move your finger across a sensor to log on or start commonly used applications.


On HP notebook computers, the fingerprint reader is a small metallic sensor located near the keyboard or display. One of the squares below the hand graphic will change color when the scan is accepted.

Let HP identify any out-of-date or missing drivers and software How does HP use hl data collected with this service? Once that out of the way, get the software, run the available setup, and follow the instructions displayed on-screen for a complete installation. I then proceeded to uninstall HP protect tools and the validity driver for the fingerprint sensor, then made sure these services were running:. The Virtual Agent is currently unavailable. This will help if you installed an incorrect or mismatched driver.

HP encountered an error while trying to scan your product. These related posts may also interest you:.

If you want to download and update HP ProBook s drivers easily, you can use the all in one driver update utility like Driver Talent and download the drivers in one click.

Before you can use the fingerprint reader, you must set up the fingerprint reader by registering your fingerprint with the Access Manager. HP is compiling your results. Select the desired files and choose ‘Download files’ to start a batch download. In addition, you may not want to spend time in matching your OS or version information to the HP ProBook drivers you need.

Recent Drivers  AX5770 1GBD5-H DRIVERS

HP Customer Support – Software and Driver Downloads

Support Forum Join the conversation! Device manager correctly identifies and shows the fingerprint sensor – however, the control panel says no biometric devices detected. Not sure which drivers to choose? HP usually hides their credentials manager, and it’s even harder to find in Windows 8.

How do I set up my fingerprint reader?

Asia Pacific and Oceania. After installing fingerprint drivers from the HP site and using the HP Protect Tools to successfully enroll fingerprint, I tried logging in via this method but the windows log in screen does not display this option.

I then proceeded to uninstall HP protect tools and the validity driver for the fingerprint sensor, then made sure these services were running: